FAQS

Orders placed before 1pm (Monday–Friday) are dispatched the same day where stock is available. Most deliveries arrive the next business day, however this is not guaranteed and may vary depending on courier conditions and location.
While the majority of orders arrive the next working day, delivery times are not guaranteed. Delays may occasionally occur due to courier or operational factors outside of our control.
Yes. Once your order has been dispatched, you will receive confirmation and tracking details (where applicable) so you can monitor your delivery.
We accept returns on unused and unopened items in their original condition. Returns must be pre-approved via email before being sent back. Once approved, you will be issued with an RMA number.
To request a return, please email contact@nailpro.co.uk with your order number and reason for return. Returns must be approved before sending items back.
Approved returns should be sent to:

Hollywood Nails Supply
16 Peckham High Street
London
SE15 5EB
For change-of-mind returns, customers are responsible for arranging and covering the cost of return shipping. We strongly recommend using a tracked delivery service, as we cannot accept responsibility for items lost in transit.
For hygiene and safety reasons, certain items may not be eligible for return once opened or used. Electrical items must be returned in original condition with all components and packaging.
Electrical products are covered by a 12-month warranty against manufacturing defects from the date of purchase.
The warranty covers manufacturing faults and defects under normal professional use. It does not cover accidental damage, misuse, wear and tear, or unauthorised repairs.
Non-electrical items are covered only if deemed defective upon inspection. If you believe an item is faulty, please contact us with details and images where possible.

Shipping Policy

Orders placed before 1pm (Monday–Friday) are dispatched the same day where stock is available.

The majority of deliveries arrive the next business day. However, delivery times are not guaranteed and may vary due to courier or operational factors outside of our control.

Once dispatched, tracking details will be provided where applicable.

Returns Policy

Returns must be pre-approved via email before being sent back. Please contact contact@nailpro.co.uk to obtain a Return Merchandise Authorisation (RMA) number.

Items must be returned unused, unopened and in their original packaging. For hygiene reasons, certain items may not be eligible for return once opened.

For change-of-mind returns, customers are responsible for arranging and covering the cost of return shipping. We strongly recommend using a tracked service, as we cannot accept responsibility for items lost in transit.

Approved returns should be sent to:

Hollywood Nails Supply
16 Peckham High Street
London
SE15 5EB

Order Status

Once your order has been placed, you will receive an email confirmation.

After dispatch, tracking information will be sent where applicable so you can monitor your delivery.

If you have not received confirmation or require assistance, please contact us at contact@nailpro.co.uk.

Warranty

Electrical products are covered by a 12-month warranty against manufacturing defects from the date of purchase.

The warranty covers faults under normal professional use and does not include accidental damage, misuse, wear and tear, or unauthorised repairs.

Non-electrical products are covered only if deemed defective upon inspection.

If you believe your item is faulty, please contact contact@nailpro.co.uk with your order details and supporting information.